Payment Policy

At Borough Kitchen, we use Shopify Payments to provide a secure, encrypted, and seamless checkout experience for our customers in the United Kingdom.

1. Accepted Payment Methods We currently accept the following payment methods securely at checkout:

Credit & Debit Cards:

    1. Visa
    2. MasterCard
    3. American Express
    4. Maestro
    5. UnionPay
    6. Discover
    7. Diners Club

Buy Now, Pay Later:

    1. Klarna

Digital Wallets:

    1. Shop Pay
    2. Apple Pay
    3. Google Pay

Note: Only the payment methods displayed at checkout are available for use.

2. Payment Restrictions We do not accept:

  • Cash on Delivery (COD)
  • Personal Checks
  • Direct Bank Transfers

3. Payment Currency All prices listed on our website and at checkout are charged in British Pounds (GBP – £).

4. When Will I Be Charged?

  • Payment Capture: Payment is captured immediately at the time of order placement.
  • Confirmation: Once checkout is completed successfully, the full order amount is charged, and an order confirmation email is sent to the customer.
  • Processing: Orders are processed only after successful payment confirmation.

5. Payment Security (PCI DSS Compliance) Borough Kitchen is hosted on Shopify, which is Level 1 PCI DSS compliant.

  • All payment data is transmitted using SSL encryption.
  • We do not store, view, or access your full credit card numbers, CVV codes, or banking details.
  • All transactions are processed directly by Shopify Payments through secure banking systems.

6. Billing Verification Please ensure your billing information matches the details held by your payment provider. Orders flagged by automated fraud prevention systems may be delayed or cancelled for security reasons to protect cardholders.

7. Refunds Refunds are handled according to our Refund & Return Policy.

  • Approved refunds are processed within 7 business days to the original payment method used at checkout.

Contact Information

Store Name: Borough kitchen

Address: 63 Blandford St, London, W1U 7HR, United Kingdom

Email: support@boroughkitchen.shop

Phone : +442039300631

Support Hours: Monday to Friday: 10:00 AM – 6:00 PM (GMT)

Response Time: Our customer support team responds within 24 business hours on working days.